Managed Product Listing Service Terms

2. Service Description, Packages & Offer

The Provider delivers standardized managed product listing services based on the selected package or an individual offer. Scope, deliverables and remuneration depend on the booked package or the agreed project scope. Current package information and prices are listed under Pricing.

The Provider processes the customer’s product data according to the agreed briefing and returns export-ready results. Depth and type of processing may vary depending on package, data quality and agreed scope.

• Deliverables may include titles, bullet points, descriptions, categories, variant structures, image assignment, alt texts and export formats.
• Unless expressly agreed otherwise, price management, stock management, order handling and legal advice are not part of the service.
• Additional services or special requirements may be quoted and billed separately.

3. Contract Formation, Engagement & Term

The contract is formed by written acceptance of an offer, by booking a package or by any other explicit engagement in text form. The Provider may decline requests or engagements without stating reasons.

Unless expressly agreed otherwise, each engagement relates to the selected package or project and ends once the agreed services have been delivered, accepted or otherwise completed.

If follow-up projects, recurring delivery waves or ongoing batches are agreed, scope, cadence and termination rights follow exclusively from the respective individual offer.

4. Fees, Billing & Default

The package prices or individually quoted fees shown at the time of engagement apply. All prices are net plus applicable VAT.

Billing is package-based or offer-based. Unless agreed otherwise, the Provider may request a reasonable advance payment or full prepayment.

In the event of payment default, the Provider may suspend further service delivery until outstanding amounts are settled and may charge statutory default interest.

5. Deliverables, Results & Scope of Use

The Provider owes the creation and handover of the commissioned deliverables in the agreed format. Upon full payment, the customer may use, publish and further process the delivered results in the agreed business context to the extent no third-party rights prevent such use.

• Data, images, trademarks, texts and other materials provided by the customer remain within the customer’s legal and operational responsibility.
• The Provider’s internal methods, workflows, templates, review routines and technical infrastructure remain the property of the Provider and are not part of the contractual deliverable.
• Where third-party sources, third-party content or customer-licensed materials are included, the respective third-party rights and conditions apply in addition.

The customer remains responsible for ensuring that the use, publication and further processing of the delivered results in the target system and market context are permissible.

6. Customer Obligations

• The customer shall provide all data, briefings, approvals and contacts required for service delivery in a timely and suitable form.
• The customer is responsible for the completeness, accuracy and legal permissibility of the data, sources, images and labels provided.
• The customer shall review interim results and deliverables within a reasonable period and communicate required corrections in a traceable manner.
• Special categories of personal data may only be processed if expressly agreed.

7. Delivery Times, Delays & Force Majeure

Quoted delivery times are indicative and assume that the customer fulfils all cooperation duties in time. Delays caused by missing data, approvals or unclear requirements extend the delivery time appropriately.

In the event of force majeure or other circumstances beyond the Provider’s control, delivery deadlines shall be extended accordingly.

8. Data Quality, Correction Loops & Acceptance

The quality of the results depends materially on the quality, structure and completeness of the data provided. The Provider does not owe factually correct or legally final results where source data are incorrect or incomplete.

• Where agreed, each package includes a defined number of correction loops or review phases.
• Corrections refer to deviations from the agreed briefing or clearly identified change requests within the agreed scope.
• Additional changes, new briefings or later scope extensions may be billed separately.
• A delivery is deemed accepted once the customer approves it or fails to object within a reasonable period while specifying material defects.

Final legal, factual and commercial review always remains with the customer.

9. Liability

Unlimited in cases of intent or gross negligence and for injury to life, body or health.

For simple negligence, liability only for breach of essential contractual duties and limited to typical foreseeable damage.

Otherwise excluded. Product liability and mandatory statutory liability remain unaffected.

10. Warranty

The customer shall notify recognizable defects or deviations from the agreed briefing without undue delay and with sufficient detail. Insignificant deviations do not trigger claims.

11. Support

Coordination and support are provided within the scope of the booked package or offer. Extended support, additional review rounds or special services can be agreed separately.

12. Data Protection & Processing on Behalf

The Provider’s Privacy Policy applies. Where the Provider processes personal data on behalf of the customer, the parties will enter into a data processing agreement (Art. 28 GDPR).

The customer remains responsible for legality, data subject rights and deletion concepts.

13. Changes

Changes to service scope, prices or these Terms do not require prior notice for future engagements. For ongoing projects, the conditions agreed at the time of engagement apply unless the parties expressly agree otherwise.

Mandatory adjustments required by law remain reserved.

14. Final Provisions

German law applies; CISG excluded. Venue—where the customer is a merchant—shall be the Provider’s registered seat.

If any provision is invalid, the remainder shall remain in force. Draft for legal review before go-live.